Newsletter November '07

 

In This Issue

1. First Choice
    - Calling In
      Flexibility


2. Jersey Harbours
    - Full Steam Ahead

3. Important Information
    on Maternity &
    Paternity Leave & Pay

4. In the News...


Services

Demand Profiling
"Assessing the real demand for products and services"

Work Time Modules

"Developing a flexible approach to working time"

Job & Team Profiling

"Establishing meaningful structures"

Work-life Balance
"Designing valuable leisure time"

Motivation & Reward

"Assessing the relationship between monetary and non-monetary benefits"

Taking these concepts we work with you, using proven tools and techniques to deliver your solution.

We provide a wide range of services to our clients:

Ask the Experts
Got a problem you’re not sure about? Go to our
contacts page on our website to put your question to our experienced practioners.

Quarterly E-Newsletter 
Keep up to date with new developments and best practice. Register on our website for a free copy

Flexibility: The Way Forward?
This is a half-day workshop for management teams considering the
introduction of flexible working.

Best Practice Benchmarking
Previously introduced annual hours or other form of flexible working? Assess where you are against current best practice in this half-day workshop.

Establishing the Business Case
A 2-day exercise for organisations wishing to either introduce flexible working or significantly improve existing arrangements.

Project Consultancy
Helping you to deliver the benefits.


Ask the Experts

Q. What’s the best method of shift rotation for 8 hour 24/7 patterns?

Q. A colleague and I wish to apply for a line management role as a job share. .......?

Q I am looking at various shift options. We currently work 8 hour shifts, can you foresee any issues with moving to 12 hour shifts?

Q. What is the correct way of calculating the hours in an annual hours contract?

Q. I am the operations director in a medium sized company. Currently we do not record peoples' working time. We have had disputes regarding payment of these hours. What are my options for recording working time bearing in mind we work both days and continuous shifts?

Answers


As a centre of excellence we disseminate best practice

On our website we show the positive returns of significant case studies across thirteen sectors of our client base.

Research papers, journal and press articles are frequently published and we include key highlights, which are regularly updated in these pages.

We regularly collaborate with other organisations in the development of our solutions. We provide links to enable you to obtain more information on flexibility and work life balance.

Best Practice

Calling In Flexibility

First Choice, the leading international travel company recently engaged Pasfield Curran in the call centre of their Specialist Holiday Division.  The call centre was experiencing very high staff turnover of around 50%, leading to high operating costs and disruption to productivity and customer service. 

It was felt that the introduction of flexible working would not only increase staff retention but provide major benefits to their seasonal business. An annualised hours working scheme was developed to meet the business requirement for a  very high numbers of calls early in the year with the volume  tapering off as the year progressed. 

After giving the new ways of working some time to bed in, First Choice Specialist Division’s Financial Director, Rory Verner said, “After several months of running the scheme and having tweaked it to better suit the needs of people and business, our productivity and customer service has improved. Our staff retention has also started to increase. All in all it’s working very well. In October 94.6% of calls offered were answered in time, this is the highest level achieved in the history of the Specialist Division."

 

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Full Steam Ahead

The story of flexibility at Jersey Harbours continues. Readers will remember that a 6 week flexible cycle was introduced for Port Operations Agents in January of this year.  This provided the opportunity to convert from seasonal to permanent staff. The Port Operations Agents are now through their first summer under these new ways of working.  Jersey Harbours feel that they have maintained the high levels of customer service in an effective and efficient way, providing a win win for the business, the operators and Harbours staff.  Previously time off in this peak season had just about been unimaginable. Now under a system more focused on having people at work only when there is work to do, the employees have enjoyed the opportunity for greater leisure time.  Also planned t raining initiatives have been delivered in a way not previously possible. This training has raised the professionalism of the section and the safety of the Port and its users

Captain Richard Daley (Assistant Harbourmaster/Port Operations) said “We are now working with a nearly full complement of permanent staff who are getting the feel of being able to take time off throughout the year. The system has coped well, we have people in the terminal when they are needed - much more resource focused than previously” 

As the business continues to change and greater efficiencies are delivered it is believed that the working system can be further tailored to meet the needs of customers, business and staff.

Jersey Harbours Website 

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Important Information on Maternity and Paternity Leave & Pay

The Government have previously stated their goal to extend maternity provisions from 39 weeks to 52 weeks and to extend paternity leave and pay by the end of this Parliament. This additional paternity entitlement would give employed fathers a right to take up to an additional 26 weeks off work with pay to care for their child in its first year, if the mother has returned to work and had not used her full entitlement to paid maternity leave.

It remains the Government’s goal to introduce these changes by the end of this Parliament. To give employers some clarity and further time to make their preparations the Government has decided that these changes will not be implemented in April 2009

HMRC has, up to now, been planning on the basis of implementation for babies due on or after April 2009 which is now adjusted to babies due on or after April 2010. They have said this should not be taken to imply any timing decisions have been taken. It is simply a pragmatic approach.

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In the news...

What day of the week is it?

A study by the Centre for Economic Performance has found that productivity in the workplace varied according to the day of the week. Tuesday accounted for the largest share of the work done (18.8%) and Friday the lowest (16.8%). The authors of the report argue that employers could benefit by reorganising working time.

 

Calling from home

Business - process outsourcing company Teletech UK is aiming to recruit 500 home – based staff across the UK to support its major clients. The company hopes the scheme will be attractive to staff who are unable to travel or have child care commitments.

 

Working mothers

The majority of mothers have great difficulty in finding flexible work that fully uses their skills and experience according to a survey by Workingmums.co.uk. They found that 83% of respondents said it was hard to find flexible work that utilised their skills. More than half of the respondents felt that employers were not sympathetic to working mothers.

 

Flexibility to Manage cash

AXA, the financial services firm, has introduced a pilot scheme to give 400 staff one hour a month off to manage their money. The firm has even given online tools to help with budget planning, calculating savings and managing debt.  AXA will shortly be rolling the programme out to all 12,000 of its staff.

 

Commute to Work Highest Ever

There are new demands for flexible working as a survey shows the number of commuters spending an hour or more travelling to work has increased dramatically.

TUC general secretary Brendan Barber said: "We work some of the longest hours in Europe, and on top of this have to endure the second longest daily commute in Europe - on average 54 minutes per day. This adds up to a very stressful working week for millions of workers across the UK, and employers could ease this strain for their workers by introducing flexible working."

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For further information please contact us
 
www.pasfieldcurran.com

Pasfield Curran
Equinox House, Clifton Park Avenue
Clifton Park,York,  YO32 2YQ
Phone: 01904 768192
Email: info@pasfieldcurran.com