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Keep up to date with the latest developments and best practice. |
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| Case Studies - Water Company |
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- Major regulated water and sewerage company
- Responsible for providing over three million people with a continuous, high quality supply of drinking water and for taking away, treating and properly disposing of the wastewater that is produced,
- High overtime levels
- Weekend working and emergency work (such as burst mains repair) covered through overtime
- Dispersed nature of organisation meant this was difficult to control
- Wish to eliminate differences between staff and manual employees contracted to different hours
- Introduced a planned working time system
- Rostered hours planned to cover seasonal demands of the business
- Reserve hours to cover unplanned events
- Savings in different areas range between 5 – 14%
- Maintenance undertaken outside the normal working day, allowing reductions in vehicle fleet
- Better co-operation by everyone
- Greater flexibility
- Reduced absenteeism
- Higher guaranteed pay
- More useable time off
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