Background

• Harbour
• Responsible for embarkation and disembarkation of passenger shipping
• Critical security levels
• 2 separate groups:
  • Luggage and people movements within terminal
  • Car park and traffic movements outside terminal

		Problem

• Very seasonal business reliant on temporary workers
• Changes in legislation meant that current ways of working were no longer feasible
• Inflexible weekly working concepts with overmanning at some times and undermanning at others

		Outcome