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With the help of Pasfield Curran we now have a truly flexible workforce which genuinely reacts to daily workload fluctuations to meet customer needs. We now achieve 99.9% service level everyday at no extra cost |
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Michelle Cook
Operations Manager, Boots the Chemist |
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- Manufacturing site of medicinal confectionery
- Part of main Boots site at Nottingham
- 100+ staff employed in production and support
- Cost competition from Far East
- Problems with delivery performance levels and high waste
- Winter seasonality and dependency on too many agency staff at peak
- High overtime culture
- Requirement for increased flexibility and improvement
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